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After receiving a bonus, I proceeded to complete the wager with the max cash out that was 100 USD.I proceeded to try and withdraw and was not able to since I had to renew my KYC data. I sent my documents and for a week I had no response untill it got to the day my bonus expired. My account was verified an hour or two after the bonus expired conveniently. I contacted support and I was told since the bonus expired they could not credit it. I was stolen 100USD because KYC took a week to start the process. They credited some pity 50 free spins in order to soften the issue. They told they could not credit the bonus but credited one?! Why not just credit me the 100USD I fairly wagered?Huge level of incompetence from the whole KYC and support side. I will not be playing in here ever again, and mind that I have been a user of Snatch for over two years and my account has a decent VIP status.

Friday 6 September 2024Hello Y'all! I just finished this long, and drawn on Chat Session with my BitOfGold Chat Agent, Myles. It is my first WITHDRAWAL, and it was on VEGAS X. Okay, from what I read with the supplied information beautifully done for the Player/Consumer to read about the Gaming Platform, and the DEPOSITS, and WITHDRAWALS, 2x the Players Deposit, and 7x the amount needed to remove my Winnings from VEGAS X, and do a WIRHDRAWAL. I saw the "OUT" on VEGAS X, and said nothing. Always been a Need of mine to be able to do my first WITHDRAWAL from VEGAS X. I'll be a you-know-what, looked down at the amount, and !!!!!!!!!!!!!! I did it! Humm. Looked around, really!! Humm? I was out of there faster than I ever thought. HA! My Winnings cleared the "OUT". I requested a WITHDRAWAL IN 9-4-2024 for $75. That was explained to me, my limit for a WITHDRAWAL. And mind you, a Time Clock telling me when I can doy next WITHDRAWAL. Just so you know, I did a couple DEPOSITS during the time my WITHDRAWAL was being processed for approval. Now, understand this, I asked for my total amount of my Winnings to be Withdrawn so that BitOfGold would not absorb my Winnings. Nope. Wouldn't hold onto it either. It was a $75.00 WITHDRAWAL per 24 hours. I requested my 2nd WITHDRAWAL for $75.00. It was Declined. All ends all here because I made a 3rd request for a $75.00 WITHDRAWAL. I was told that my request would be Declined. Now I am awaiting contact by BitOfGold to be in Telephonics conversation. We are going to be able to discuss this to where we both can say what we have to say, and us both being able to respond correctly, not by texting in chat, incorrectly. I do thank you for your helping me, Myles. Quite invigorating! HA! I am new at this. Specifically, WITHDRAWAL. Let's do this learning thang. I will greatly benefit from my conversation with BitOfGold. I do know that. "Thank You, Everybody"!

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